Cancellation & refund policy

Last updated 28 October 2026

1. Cancel up to 24 hours before your rental start date and you get a full refund.
2. Cancel less than 24 hours before the start date and you get a 50% refund.
3. No-shows (not arriving at pickup and not contacting us within 3 hours of the agreed time) are not refunded.
4. If we cannot provide the board you booked, for any reason, you get a full refund or a free switch to another available board.
5. Ending a rental early does not refund the unused days, but date changes made at least 24 hours in advance are free subject to availability.
6. To cancel, email us with your booking reference. Refunds go back to your original payment method, usually within 5–10 business days.

Questions? Email lanstonpeng@gmail.com.